ORDER™
ORDER™ is a full-featured ERP designed specifically to fulfill direct e-commerce sales and leads directed to call center operations. The software is designed to be Lead-centric, meaning any and all interactions between human-to-human, machine-to-machine or machine-to-human are registered within the Lead. This ensures any and all quoting, purchasing, communication and tracking is logged in one place. ORDER also includes features necessary to maintain inventory, logistics and shipping.
Order Software Components —
Lead/Order Workflows —
Department-specific workflows allow different work teams to gain visibility into their specific work tasks. This provides a seamless process for work items to be completed that require cross-team collaboration.
inventory and pricing management —
A full-featured inventory management system enables the creation of any type of product based on defined specifications. Daily workflows for inventory procurement, intake, processing, pricing, re-stocking and re-ordering are included.
lead communications —
Full bi-directional internal and external messaging via email, static note and SMS text messaging is supported - including attachments. Additionally, Team Members have the capability to voice call customers directly from ORDER™.
automated customer engagement —
ORDER™ provides several auto-engagement features designed to automate repetitive customer interactions. These automated engagements are built based on repetitive and predictable customer behavior. These can easily be modified, or new modules can be created based on newly revealed or changing consumer behavior.
business intelligence —
ORDER™ provides the ability to log key events at any stage through the life cycle of a lead. These data points are then organized and presented in customizable dashboards, which are used for general KPI management. Additionally, they can further automate any customer interaction or can be fed into Machine Learning Models to provide deep insights, ultimately driving better targeting and sales.